How to Choose a Google Review Management Company
By BestBuyReview TeamPublished Updated
Google review management companies range from honest services that invite your real customers to sellers of fake reviews. This guide gives you seven questions that separate the two and a checklist you can use with any provider.
The short answer
A good Google review management company works from your real customer records, never writes or sells reviews, charges for the workflow instead of per review and explains how it follows Google's policy. Ask the seven questions below and walk away if the answers are vague. This guide does not rank companies and names none.
Seven questions to ask before you hire
- 1How is each customer verified as a real customer of my business?
- 2Who writes the review? (The answer must be: the customer.)
- 3How am I charged? (Not per review.)
- 4What does the provider do if a review is removed or never published?
- 5What are the contract length, cancellation terms and setup fees?
- 6What reporting will I receive, and how often?
- 7Who is the company behind the service, and where is it based?
Which answers should disqualify a provider?
- Per-review or per-package pricing.
- A guaranteed rating, number of reviews or ranking.
- Choosing stars or supplying wording for the reviewer.
- No explanation of how reviewers are tied to your customers.
- No company name, address or terms.
These match the patterns in buy Google reviews in the USA: costs, risks and alternatives and the rules in are paid Google reviews legal.
An email you can send to check a provider
Subject: Questions before we start
Hi,
Before we move forward, could you tell us:
1. How do you verify that each reviewer is a real customer of ours?
2. Who writes the reviews, and do we or you ever supply the wording?
3. How do you price the service, and is any fee based on the number of reviews?
4. What happens if a review is removed or not published?
5. What are the contract term, cancellation terms and any setup fees?
6. What reporting do we receive?
7. Which company operates the service, and where is it located?
Thank you,
How does BestBuyReview answer these questions?
Each invitation connects to a completed purchase, booking or visit in your records. Customers write their own reviews and choose their rating. Plans cost $199, $349 or $599 a month with no per-review fee, and the first campaign includes 5 free verified-customer invitations. We guarantee the campaign launch, not reviews, ratings or rankings. See Google review management services and the full pricing.
Key takeaways
- Verify how reviewers are tied to your real customers.
- Never accept per-review pricing or a guaranteed rating.
- Ask about removals, contracts, reporting and the company behind the service.
- Use the checklist with any provider, including us.
